HW: All major crises have one thing in common: they make people stick together, look for solutions in creative ways – and in this way often result in certain developments picking up speed or entirely new avenues being discovered. This is also true for the COVID-19 crisis, which has massively further intensified the megatrend of digitalisation – and not only in the auto industry. In order to stay in contact with our customers, we have focused intensively on our digital tools and services over the past weeks and months. We will continue to push forward with this strategy towards digital business models.
BS: The pandemic has accelerated the use of digital technologies among our customers too. Together with our retail partners, we have stepped up our existing online offerings and that has been well received. The focus will be even more strongly on digital channels and contactless services.
HW: Apart from that, it is important to me to maintain open and transparent communication in our “no-contact” contacts with my colleagues and partners around the world, to give courage and always to provide an outlook on our shared future.
BS: I feel the same way. We can only master the current challenges collectively, as a team. The situation has also shown us that individual mobility is and remains a highly precious commodity. Of course, we will continue to engage in the public debate on sustainability and carbon-neutral mobility as before.