• Factory tour.

Experience selected production areas.

Delve into the fascinating world of vehicle production. The tour will take you through selected production areas where, for example, you can watch the first parts take shape in the press shop or marvel at the choreography of the robots in the body shop. On a guided tour through the assembly section you will see how our employees individually equip each Mercedes-Benz with the utmost care and attention to detail according to customer requirements, while in the logistics supermarket you will be able to view how vehicle parts are allocated for transport to the assembly lines.

Production area in the Mercedes-Benz Customer Centre Sindelfingen

A tour of the factory before taking your vehicle home.

Customers are welcome to take a tour on the day they collect their vehicle – there is no prior registration required, simply let us know during check-in. The tours last between 75 and 135 minutes. Children aged 6 years and over are also welcome to take part when accompanied by an adult. Several of our factory tours are also wheelchair-accessible. Further information can be provided when booking the tour during check-in.

A visitor on a tour of the Mercedes-Benz factory in Sindelfingen

Production first hand for individuals and small groups.

Our plant tours start several times daily, Monday to Friday. The minimum age for all tours is 6 years. One adult may accompany a maximum of 2 children. The maximum number of people in a small group is limited to 20.

Tickets: Please ensure that you book early. For any questions about booking, please feel free to contact us by email: visit50@daimler.com.

You can cancel the plant tour free of charge up to two weeks before the date of your visit. After that date, the cancellation fees will be charged in full.

Visitors on a tour of the Mercedes-Benz factory in Sindelfingen

Private tours.

Private tours can also be arranged. A private tour is suitable for a maximum group size of up to 25 persons.

Cost and minimum age: €200. Participants in a private tour must be at least 14 years old. You will need to arrange for a bus specifically for conducting the tour.

Tickets: Please ensure that you book early. For any questions about booking, please feel free to contact us by email: visit50@daimler.com.

You can cancel the plant tour free of charge up to two weeks before the date of your visit. After that date, the cancellation fees will be charged in full. 

A visitor takes a closer look at one of the vehicles in production at the Mercedes-Benz Sindelfingen plant.

Contact and news.

Visitor address:
Mercedes-Benz Kundencenter
Käsbrünnlestraße
71063 Sindelfingen

Phone:
 +49 7031 90 70403

Opening times:
Monday to Friday from 8 am to 4 pm.
We look forward to your visit.

Virtual tour:
Are you curious about what to expect at the Customer Centre? We can offer you a 360-degree virtual tour.

Two customers receive information from an employee at the Mercedes-Benz Customer Centre Sindelfingen.