• Factory tour.

Experience selected production areas.

Delve into the fascinating world of vehicle production. The tour will take you through selected production areas where, for example, you can watch the first parts take shape in the press shop or marvel at the choreography of the robots in the body shop. On a guided tour through the assembly section you will see how our employees individually equip each Mercedes-Benz with the utmost care and attention to detail according to customer requirements, while in the logistics supermarket you will be able to view how vehicle parts are allocated for transport to the assembly lines.

Production area in the Mercedes-Benz Customer Centre Sindelfingen

A tour of the factory before taking your vehicle home.

Customers are welcome to take a tour on the day they collect their vehicle – there is no prior registration required, simply let us know during check-in. The tours last between 75 and 135 minutes. Children aged 6 years and over are also welcome to take part when accompanied by an adult. Several of our factory tours are also wheelchair-accessible. Further information can be provided when booking the tour during check-in.

A visitor on a tour of the Mercedes-Benz factory in Sindelfingen

Experience bus tour.

Experience bus tour through the Sindelfingen plant.
Would you like to get an overview of our largest Mercedes-Benz passenger car plant in total comfort? Then come with us on an experience bus tour.
After watching an interesting film you will embark on a bus tour with one of our knowledgeable works guides and learn all about the dimensions of the plant, see where the finished cars begin their journey to customers and dealers and perhaps even catch a glimpse of a camouflaged prototype.

Some visitors to the Sindelfingen plant sit in a bus and listen to a speaker.

Dates & registration.

Monday – Friday:
9.30 a.m. – 10.45 a.m. (German)
11.00 a.m. – 12.15 p.m. (English)
1.30 p.m. – 2.45 p.m. (German)

A minimum age of 4 years old applies for the experience tour.

Please ensure that you book early.
For any questions about booking please feel free to contact us by email: visit50@daimler.com

You can cancel the experience bus tour free of charge up to two weeks in advance of the date of your visit. After this, cancellation fees will apply in full.

We are pleased to offer you our experience bus tour exclusively for visitor groups of up to 20 people, too.
Please note that a specially organised bus must be provided for the entire duration of the visit in this case.
If you are interested in an individual group experience bus tour, please send us a request using the following contact form:

Contact and news.

Visitor address:
Mercedes-Benz Kundencenter
71063 Sindelfingen

 +49 7031 90 70403

Opening times:
Monday to Friday from 8 am to 4 pm.
We look forward to your visit.

Virtual tour:
Are you curious about what to expect at the Customer Centre? We can offer you a 360-degree virtual tour.

Two customers receive information from an employee at the Mercedes-Benz Customer Centre Sindelfingen.