• FAQs.

Questions and answers.

We have put together frequently asked questions and answers for you relating to visits to the Customer Centre Sindelfingen:

Getting here

Is there anywhere to park at the Customer Centre in Sindelfingen?
Yes, free parking is available in front of the Customer Centre.
There is also a multi-storey car park nearby, offering further free parking spaces.

How do I get there by public transport?

Take the S-Bahn (commuter train) line S1, S2 or S3 from Stuttgart to the stop Stuttgart-Rohr, then continue with S-Bahn line S1 to the stop Bahnhof Böblingen. From there you can take a taxi to the Customer Centre. Alternatively, use our free shuttle bus service from the central bus station (ZOB), platform 9, to the Customer Centre.

Can I drop off a rental vehicle with you?
Yes, virtually all car rental companies offer a service whereby they will collect your rental vehicle from us. Please park the vehicle in the visitors’ car park and leave the key at our reception desk.

Please be aware that this collection service is not always free of charge. You are advised to check what charges may be incurred with the rental company.

Can I use car2go to get there?
Yes, car2go parking spaces are available in front of the Customer Centre.

Vehicle collection

Can I join a guided tour of the plant when I come to collect my vehicle?
Customers are welcome to take a guided tour of the plant, without prior registration, on the day they collect their vehicle – simply let us know when you check in. Please note that a minimum age limit of 6 years applies.

When will my car be ready for me to collect?

Please speak to your sales advisor about the production status of your vehicle and to arrange a date to collect it.

What documents do I need to bring with me?
Please bring with you the vehicle release voucher, the registration certificate (Part 1 and Part 2) and your vehicle registration number.

Is my collection appointment the same as my handover time?

The collection appointment time indicates when you should plan to arrive at the Customer Centre. When you check in, we will then plan your day with you and agree a time for the handover of your new Mercedes-Benz.

Can you recommend any hotels to me? How much do they cost?

We can provide this information by email. Our email address: kundencenter.sindelfingen@daimler.com.

Can I change to my winter wheels at the Customer Centre?

Yes. Our service encompasses a compatibility check of the wheels, unloading from your vehicle, fitting, plus the loading of your summer wheels into your vehicle (your vehicle will need a through-loading facility for this service). We are also able to deliver your summer wheels to your home. The delivery charge for this service is 80 euros.
Please note that we can only change complete wheels with the appropriate wheel bolts supplied for the vehicle.

Please remember to bring with you the general operating permit (ABE) for any brand other than Mercedes-Benz.

If you are planning to send the wheels in advance to the Customer Centre (please ensure that each wheel is marked with the order number!). please use the following address:

Mercedes-Benz AG
Mercedes-Benz Werk Sindelfingen
LKW-Anmeldung / Truck Registration
Dornierstraße / Tor 76 / Gebäude 508
Abladestelle 251
z. Hd. Zubehörshop
71034 Böblingen


A single change of wheels costs €38 incl. VAT.
A double change of wheels costs €65 incl. VAT.

Am I allowed to bring other people with me to collect the vehicle?

Yes, family and friends are welcome to come with you to collect your vehicle.

Do I need to bring an emissions sticker and a high-vis vest with me?

We will be happy to provide you with an emissions sticker for your new vehicle, free of charge. One high-vis vest is provided per vehicle.

Am I allowed to take photographs on site?

You are free to take photographs or film for your own private purposes during your visit to the Customer Centre. However, we would ask for your understanding that photography/filming during the plant tour is not permitted.

Is there anywhere I can leave my luggage during my visit?

We are happy to accept luggage from customers collecting a new vehicle and will arrange for it to be loaded into their new Mercedes-Benz. Lockers are also available, free of charge.

Is there somewhere to eat at the Customer Centre?
On the day they collect their new vehicle, customers and their guests are invited to help themselves to the small snacks and drinks provided in the Mercedes-Benz Lounge.

Our “Daimler” restaurant offers a range of creative dishes featuring regional and international cuisine, at your own expense.

Factory tours

What is included in the tour?
Our guided visitor tours offer an insight into the most interesting production areas of the Sindelfingen plant. This will include visits to areas such as the body-in-white section, the press shop and final assembly.

Which languages are the tours conducted in?

The plant tours are conducted in English or German. For safety reasons, it is essential that those undertaking the tour are able to follow the respective language.

Can I join a plant tour with a child?

Children above a minimum age of 6 years are also able to take part in a tour, as long as accompanied by an adult. To ensure the necessary level of supervision, no more than two children are permitted per adult.

Is it also possible to join a guided tour in a wheelchair?
Several of our factory tours are also suitable for wheelchair users. Please enquire in advance when booking your appointment.

Are animals permitted on the tour?

No animals of any kind are allowed on the tour.

How long does a tour take and how far do you have to walk?

The tour of the plant generally takes 75–135 minutes. We recommend wearing sturdy footwear.

Can pregnant women join a guided tour?
Pregnant women are welcome to join a guided tour, although we would ask that you make the tour guide aware before the start of the tour. We advise against visiting the press shop owing to the vibrations experienced there.

Is it possible to take pictures during the tour?

Filming and photography are absolutely prohibited during the tour of the plant. Anyone who disregards this ban risks being excluded from the tour. Cameras and mobile phones with camera function may be left in lockers.

Is there anywhere I can leave my luggage during my visit?
Lockers in which visitors can leave valuable items are available free of charge. These are to be found at the Customer Centre.

Is there a restaurant we can visit at the Customer Centre?
We offer visitors a range of creative dishes featuring regional and international cuisine in our “Daimler” restaurant. For reservations please call us on telephone number +49 (0)7031 -90 86683 or send an email to gastro50@daimler.com.

Conferences

Can I book a conference room with you?
You are very welcome to book conference rooms with us. Please send the full information and your reservation enquiry to conference50@daimler.com.

Can I book catering arrangements with you?

We are pleased to be able to offer the possibility of booking catering with us. Please send all enquiries relating to conference arrangements to conference50@daimler.com.

What size of group are you able to accommodate in your rooms?

We offer conference rooms for a group size of up to 100 people.

Are events outside normal opening hours (8 a.m.–4 p.m.) possible?

Yes, events are possible outside normal opening hours, subject to costs and an additional fee. Please send the full information and your reservation enquiry to conference50@daimler.com.

Is it possible to borrow equipment and materials from you?
Yes, metaplan boards, flipcharts, moderator’s kit, ballpoint pens and writing blocks are all available from us for a small charge.

You will find all the information you need in our latest conference brochure:

Boutique

Is it possible to buy items from the Customer Centre shop online as well?
Many items are available exclusively from the Customer Centre shop. The range of articles differs from that of the online shop.

Do you have gift vouchers?

We will be pleased to issue a gift voucher as a present for a Mercedes-Benz enthusiast.

What forms of payment do you accept at the Customer Centre shop?
We accept cash or payment by debit card/credit card (Mastercard, Visa, Amex, Diners). Guests from abroad are also able to make their purchases tax-free (over a purchasing value of €51).

Can I order items online and collect them from the Customer Centre shop?
No, this is not possible. The online shop and the Mercedes-Benz shop do not offer cooperative arrangements.