• Check-in.

Thank you for collecting your new Mercedes-Benz from us.

Once your sales partner has registered your details with us, the remaining formalities will be completed upon your arrival in our Sindelfingen Customer Centre. We will then discuss the details of your stay during check-in, in particular when exactly we can hand over the keys.

Please bring the following documents with you:

  • The “Torpass” you received from your sales partner 
  • Registration certificate, Part 1 (vehicle registration document) 
  • Licence plate number
A couple at the check-in area in the Mercedes-Benz Customer Centre Sindelfingen

A tour of the factory before taking your vehicle home.

Delve into the fascinating world of vehicle production. The tour will take you through selected production areas where, for example, you can watch the first parts take shape in the press shop or marvel at the choreography of the robots in the body shop. Witness the partnership of body and drivetrain during a tour through the assembly hall and watch how vehicle parts are prepared for transport to the assembly lines in Logistics. You might even see “Berta” or “Dieter”, two driverless transport systems.

A customer during a tour of the Mercedes-Benz plant in Sindelfingen.

From the body shell to the finished product.

Take a look over the shoulder of our employees who work to fulfil the dreams of customers on a daily basis. Experience the team spirit involved in building cars first-hand. From the construction of the body shell to the various assembly steps, right up to the finished product. Customers are welcome to take a tour on the day they collect their vehicle, there is no prior registration required, simply let us know during check-in. The tours last between 75 and 135 minutes. Children aged 6 years and over are also welcome to take part when accompanied by an adult.

Production of the Mercedes-Benz E-Class.

Contact and news.

Visitor address:
Mercedes-Benz Kundencenter
Käsbrünnlestraße
71063 Sindelfingen

Phone:
 +49 7031 90 70403

Opening times:
Monday to Friday from 8 am to 4 pm.
We look forward to your visit.

Virtual tour:
Are you curious about what to expect at the Customer Centre? We can offer you a 360-degree virtual tour.

Two customers receive information from an employee at the Mercedes-Benz Customer Centre Sindelfingen.