• EQ Ready App FAQ
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    EQ Ready App FAQ

    Find answers to your questions about the EQ Ready app.

Registration

Why do I need to register?

Only people who are registered are able to use the app to explore whether electric mobility might even now suit their everyday life. Registration is necessary to protect the data adequately and to ensure that only the registered user has access.

Can I use my Mercedes.me login data?

Yes. Mercedes.me login data can be used. Our long-term objective is that a one-time registration will be all it takes to use all Daimler apps.

Tracking

How does the automatic tracking function work? (Start/stop detection, GPS sensors …)

The tracking process can be started and stopped manually at any time in the app by pressing a button. For added convenience, an automatic tracking function is included in the app. The automatic tracking function uses various technologies and sensors in the smartphone, such as GPS sensors, acceleration sensors, barometer, WLAN, Bluetooth, network location, compass or gyrometer, in order to detect the beginning and end of a journey. Data is saved only if a journey has been recognised. The automatic recognition of journeys is a function that uses technology that is still in its infancy. Errors in the process of recognition are therefore possible. We are working hard to improve the rate of recognition.

Why is there a delay before the system starts recording my journey?

It is possible that, on odd occasions, the automatic tracking process and recording of the journey may be subject to a delayed start. This is a consequence of the still very young and innovative technology used here, as well as of reception at that particular point. The app uses a wide range of sensors in the smartphone, which work together to identify that a journey is taking place. Since some of these sensors are also dependent upon the user's reception, it may happen that the process of recording a journey is delayed. We are of course continuing to work on minimising this delay further so that all journeys can be tracked in their entirety.

What parameters does the app take into account when calculating a journey?

We take the following parameters into account: temperature, distance covered in kilometres, journey duration, braking and acceleration characteristics, topography and location data. This information allows us to calculate the possible range and energy consumption as realistically as possible. From this we are able to make an individually tailored recommendation as to how electric mobility might suit the specific user's pattern of driving. We continue to work hard on improving the calculations in line with advances in technology in order to be able to give as accurate a result as possible.

Can I activate/deactivate automatic tracking?

Yes, this setting can be changed at any time in the menu under "Profile - Further settings".

Does the app track every journey (taken as a passenger / taxi driver)?

Yes. The app currently tracks every journey undertaken in a vehicle, irrespective of whether the user is behind the wheel or a passenger.

Can I delete individual journeys?

Yes, you can delete individual journeys in the app’s trip overview at any time. Go to “menu – profile – further settings“.

Is it possible to delete individual journeys?

Yes. Individual journeys can be deleted in the overview of journeys. This setting can be changed at any time in the menu under "Profile - Further settings".

Is it possible to delete all journeys?

Yes. In the menu under "Profile - Further settings" it is possible to delete all journeys.

Why does the app not recognise my journeys in automatic tracking mode with complete reliability?

The technology we use for the automatic recognition of journeys is still very much in its infancy. Delays in the process of journey recognition are therefore possible. In rare cases this may mean that certain journeys are either not fully recognised or not at all. We are working hard to improve the rate of recognition.

What happens if I pause the recording process in the app without interrupting my journey, with the result that the tracked journeys don't tie up?

If the app detects an unconnected journey, it will begin the next journey with a fully charged battery again.

Analysis without tracking

Can I check whether I would have reached my destination with an electric vehicle even without undertaking a journey myself?

Yes. The Predict feature allows the user to check in advance if a certain route can be covered with an electric vehicle.

How can the energy consumption for a certain route be calculated even without me driving this route myself?

The Predict features uses historically averaged speed profiles. This allows us to calculate relatively accurately how much energy would be needed for these journeys.

Battery / data usage

What impact will the app have on the energy consumption of my smartphone?

One of the key factors for us during the development phase was to keep the app's drain on the smartphone's energy to a minimum. The energy consumption may vary according to the particular smartphone and operating system.

Do I need an internet connection to use the app?

An internet connection is needed for the initial registration and for a calculation of the simulated electricity consumption. The tracking itself does not require an internet connection.

Do the location data have to be switched on?

Yes, the app will only work if it has access to the user's location. In iOS, the response to the request to allow access to location data should be "Always allow". This permission can be deactivated at any time in the menu under "Profile - Further settings".

Vehicles / range

What vehicles are used or suggested as the basis for the simulation of my journeys?

The app includes an up-to-date portfolio of electric vehicles (all-electric and partially electric) from Daimler AG.

How accurate is the calculation of my journeys and the resulting electric vehicle recommendation?

In developing the app, the focus was on making predictions that would be as realistic and precise as possible, so as to give users the most accurate estimate possible.
For technical reasons, however, an absolutely exact simulation is regrettably not possible. We continue to work hard on improving the calculations in order to be able to give as accurate a result as possible.

Is the vehicle battery charged for the first journey?

Yes, the vehicle battery is 100 % charged before the start of the first journey.

How is the vehicle charging process simulated?

If you park close to a personally defined charging station (approx. 500 m), the simulated vehicle is charged up to the maximum charging capacity of the battery or the maximum output of the charging station.

Charging options

What sort of charging options are shown?

The app displays both public and personally defined charging stations.

Is a charging option that I have added also visible to other users?

No. Charging options added by you are currently private and so neither visible to nor usable by any other user of the EQ Ready App.

How quickly can the vehicle be charged at one of the charging options defined by me?

If you park near a charging option that has been manually added by the user, the simulated vehicle will be charged in line with the maximum charging capacity of the individually selected model and the available capacity of that particular charging station.

Temperatures

Why am I given a choice of temperatures?

The temperature outside is just one of many factors that can influence the range. We have integrated this function so that the user can see how the range changes according to the outside temperature.

Why am I given a choice of temperatures?

Factors such as driving style, speed, topography and outside temperature all have an impact on energy consumption and thus on the actual range. Steady driving at an appropriate speed can increase the range.

Why is it not possible to simulate hybrid vehicles driving in all-electric mode at low temperatures?

At temperatures around freezing point, it may well be that a hybrid vehicle cannot be driven in electric mode, since using the combustion engine is more beneficial because of the additional heat generated.

General

What added value does the EQ Ready App offer?

The EQ Ready App gives users the opportunity to track the pattern of their day-to-day driving and thereby to test whether electric mobility could perhaps already be a viable option for them. The app simulates the use of an electric vehicle for this everyday driving – and for quite a number of journeys.

Data

How are my data protected?

Daimler AG uses technical and organisational security measures in order to protect the data we have under our control against manipulation, loss, destruction and against access by unauthorised persons. Our security procedures are continually enhanced as new technology becomes available.

How are the data processed?

Daimler AG gathers, processes and uses the user's personal data to the extent necessary to provide the App and its functionalities, or as far as the user has consented to an additional use. In particular, the app uses data entered by the user and, assuming that the user allows access, data already on the device or generated through use of functions on the device (positioning). Further details may be found in the information about the app (information icon top right).