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Why do I need to register?
Can I use my Mercedes.me login data?
How does the automatic tracking function work? (Start/stop detection, GPS sensors …)
Why is there a delay before the system starts recording my journey?
What parameters does the app take into account when calculating a journey?
Can I activate/deactivate automatic tracking?
Does the app track every journey (taken as a passenger / taxi driver)?
Can I delete individual journeys?
Yes, you can delete individual journeys in the app’s trip overview at any time. Go to “menu – profile – further settings“.
Is it possible to delete individual journeys?
Is it possible to delete all journeys?
Why does the app not recognise my journeys in automatic tracking mode with complete reliability?
What happens if I pause the recording process in the app without interrupting my journey, with the result that the tracked journeys don't tie up?
Can I check whether I would have reached my destination with an electric vehicle even without undertaking a journey myself?
How can the energy consumption for a certain route be calculated even without me driving this route myself?
What impact will the app have on the energy consumption of my smartphone?
Do I need an internet connection to use the app?
Do the location data have to be switched on?
What vehicles are used or suggested as the basis for the simulation of my journeys?
How accurate is the calculation of my journeys and the resulting electric vehicle recommendation?
Is the vehicle battery charged for the first journey?
How is the vehicle charging process simulated?
What sort of charging options are shown?
Is a charging option that I have added also visible to other users?
How quickly can the vehicle be charged at one of the charging options defined by me?
Why am I given a choice of temperatures?
Why am I given a choice of temperatures?
Why is it not possible to simulate hybrid vehicles driving in all-electric mode at low temperatures?
What added value does the EQ Ready App offer?
How are my data protected?
How are the data processed?