• Global Customer Experience Challenge 2022.

The countdown for the next Challenge is on!

The virtual world championship amongst Mercedes-Benz dealership teams is going into the next round. We are looking for the brightest dealership nationwide – or even worldwide. In 2022, the Challenge is a virtual rally and the focus is on electromobility. Is your dealership team on for the Global Customer Experience Challenge?

What to expect.

Do you want to know more about this year’s Challenge? Then take a listen to Carla’s motivating words.

Mercedes-Benz Global Customer Experience Challenge.
Play on YouTube
02:23

Three steps to glory.

Teams of four electromobility experts – two technicians and two colleagues from customer contact – test their knowledge in exciting game-based learning formats. The national champions advance to the global finals. The three best teams compete for the title in the grand final. 

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Be ready when it starts.

Are you an employee at a Mercedes-Benz dealership? Then develop your expertise on electromobility and join the Challenge in the Global Training Learning Space

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Who makes the team?

Each team comprises two colleagues working in customer contact and two technicians. The following job profiles are recommended for participation: 

Technicians

Certified Diagnosis Technician

Maintenance Technician

System Technician

Customer Contact

Certified Service Advisor

Customer Contact Consultant

Sales Person

Product Expert