Sustainable sales success and excellent customer service depend on a well-coordinated service team. The strength of a team is evident in the way its members work together, but also in the skills that each of them separately contributes. Global Training provides employees at Mercedes-Benz dealerships with the best possible foundation for delivering top performance as part of a team – for demanding customers, for the company and for themselves. Our training courses do so by being targeted and individually geared towards distinct job profiles:
- Customer service
- Processes and systems
- Sales of service and parts
To improve readability, and completely without prejudice, we use masculine terms and pronouns as a general rule when describing or referring to specific roles. In the interests of equality, however, the content in every case is intended to refer to all genders.