With the “Ask Mercedes” app, customers can engage in dialogue with Mercedes and get a response immediately. The chatbot understands naturally spoken language and questions formulated in a wide variety of ways. “How can I drive more economically?” is understood just as easily as “What is DYNAMIC SELECT?”, for example. But even questions about the Mercedes-Benz brand and the Daimler company, such as “Who is actually the head of Mercedes?”, are also answered.
In a variety of locations, the developers of Ask Mercedes posed questions to customers and interested parties in advance, and as such collected several thousand practical questions on vehicle operation. It has therefore been possible to adapt the content optimally to the different interests and levels of knowledge of customers.