Mercedes-Benz Uptime saves time and money
The work of the CAC has fundamentally changed with Mercedes-Benz Uptime. “Rather than reacting to breakdowns, we are able to act proactively with Mercedes-Benz Uptime and can intervene much sooner,” says Houben. For each truck featuring Mercedes-Benz Uptime, there is a nominated contact person in each transport company with whom further action is discussed.
If a repair is unavoidable, the CAC takes all necessary further action, searches for the nearest garage, finds out whether there is space available for the vehicle and whether the required parts are in stock, and finally alerts the driver who probably does not yet know that a serious defect is impending. After a final consultation with the transport company, the garage then receives the repair order.
In countries such as France, where roadside repairs are illegal and the defective truck must be towed away, Uptime saves time, money and administrative effort if the truck is able to reach the garage. “If necessary, we alert the emergency mechanic, whose name is also stored in our database – even in the middle of the night,” Houben explains. “So we are able to develop a tailor-made solution in each case.”
In the electronic network that constantly monitors the vehicle, Maastricht is the centre where all the pieces of information come together. The CAC employs roughly 850 people from 22 countries. “We consider it important that our conversation partners are spoken to in their own language. This is why we only employ native speakers for contact with drivers and fleet managers,” says CAC boss Hans Mertens.