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Mercedes-Benz Actros: Technical support for commercial vehicles.

Service Camp in Nigeria.

Technical support for commercial vehicles.

Photos: Tom Saater

On the job in Enugu.

The rain is just starting when Frank Ruppert swings the maintenance cover of the Actros shut. Within a few seconds the world outside the gates of the cavernous workshop disappears behind a dense grey curtain of raindrops. As quickly as the rain set in, the sky clears up again – it is the rainy season in Nigeria. “That was the third truck at the service camp this morning. Given the prevailing conditions, it’s in very good shape,” says Frank Ruppert. “With the roads being as terrible as they are, I must say I did expect it to be worse. The owner of the vehicles does send his trucks in for service regularly, however. Which just goes to show once again that getting the maintenance done by professionals certainly pays off.”

Mercedes-Benz Actros: Frank Ruppert, Customer Consultant Commercial Vehicles, CSP.
Mercedes-Benz Actros: The rain season turns dusty tracks into real mud pits.

Mud fight.

Frank Ruppert (46) has now been working for Daimler’s Customer Service & Parts (CSP) department for more than seven years. Every year he is on the road for up to ten weeks, and as a specialist for Mercedes-Benz trucks he provides technical support for commercial vehicles around the world. Right now he is in Enugu, in the southeast of Nigeria, the most populous country in Africa, and also the continent’s strongest national economy. Yet the infrastructure is still sadly lacking in many respects: power outages lasting many hours occur frequently, kerosene and diesel supplies can dry up for days, and many overland routes are more like swamps rather than actual roads.

Mud fight.

Frank Ruppert (46) has now been working for Daimler’s Customer Service & Parts (CSP) department for more than seven years. Every year he is on the road for up to ten weeks, and as a specialist for Mercedes-Benz trucks he provides technical support for commercial vehicles around the world. Right now he is in Enugu, in the southeast of Nigeria, the most populous country in Africa, and also the continent’s strongest national economy. Yet the infrastructure is still sadly lacking in many respects: power outages lasting many hours occur frequently, kerosene and diesel supplies can dry up for days, and many overland routes are more like swamps rather than actual roads.

Mercedes-Benz Actros: The rain season turns dusty tracks into real mud pits.
Mercedes-Benz Actros: Smart mechanics in the southeast of Nigeria.

New benchmarks.

About two years ago, one of the most modern Mercedes-Benz branches on the entire continent was opened in Enugu, on the premises of the company Tetralog. This company had been appointed as an official dealership for cars and commercial vehicles by Weststar, the principal Mercedes-Benz representative in Nigeria.

Tetralog has been growing steadily ever since, thanks largely to its well-trained workforce, its proximity to customers, and its excellent service. And it is on Tetralog’s premises that a Mercedes-Benz Service Camp is now being held – for the very first time anywhere in the southeast of Nigeria.

Video at RoadStars.

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