A bit of both. In some ways it did actually develop of its own accord – through what I learned during training and then with every further conversation I had with customers, and also with colleagues. I wasn’t aware of the change at first; others had to point it out to me. That’s when I started to reflect on it more myself. And from that point on, at the latest, I have also worked towards that goal. I still do, by the way, even though I’ve been doing this for over five years. If I am unsure or have a gap in my knowledge that I could have filled beforehand, it is, of course, unpleasant. It’s not nice, but it helps personal and professional development because it shows you how to do better next time.