Mercedes-Benz emergency call offers additional functions beyond the scope of the mandatory eCall system. The call is not conducted in the language of the relevant country, but in the language which the driver has programmed into the infotainment system. This is useful in an accident abroad – if a German holidaymaker has an accident in Spain, for example. The Mercedes-Benz emergency call centre then notifies the nearest rescue centre.
A further special feature of the Mercedes-Benz system is that in addition to data transmission via the Mercedes me communication module, the key data relating to the accident are also sent by SMS to the Mercedes-Benz emergency call centre – to make doubly sure that the information is received.