Frequently Asked Questions.

During VfB Stuttgart’s football home matches and other major events access to the Mercedes-Benz Museum may be restricted. In such circumstances we recommend using the S-Bahn.

No, the museum can be visited without making an appointment. However, we highly recommend that you book your tickets in advance using our online ticketing service.

The free audio guides are available in 8 different languages: German, English, French, Spanish, Italian, Russian, Chinese and Japanese. You can choose from 4 profiles for the German and English audio guides: basic fundamentals, contemporary history, technology and children.

Baby changing rooms are available in every disabled toilet. Disabled toilets are located on level 0 (towards the restaurant), on level 1 (towards the cloakroom) and in every Mythos room (with the exception of M1).

Only bags and backpacks up to a maximum size of A4 are permitted in the exhibition. You are welcome to leave your larger backpacks and suitcases in the cloakroom and lockers. The cloakroom and lockers are free of charge.

Yes. Ramps around the Mercedes-Benz Museum facilitate access for wheelchair users. The exhibition’s Legend rooms are also equipped with DIN-standard ramps with intermediate platforms and handrails at wheelchair height. Throughout the exhibition there are satellite lifts serving all levels. For more information please follow this link.

Here you can download the information brochure.

You are welcome to leave your jackets, coats, backpacks and suitcases in the cloakroom. The cloakroom and lockers are free of charge.

  • Guide dogs and companion dogs have access to the exhibition rooms as well as to the entrance area.
  • In addition, dogs weighing up to 10 kilos can be taken into the exhibition in a special dog bag or dog backpack.

No, we regret that touching the vehicles is not allowed.

There are exceptions, however, e.g. guided tours for the blind, during which blind visitors are permitted to touch vehicles under supervision from a guide.

Visitors are permitted to enter the following vehicles: refuse truck, World Cup coach.

Bertha's Restaurant is open Tuesdays to Sundays from 12.00 - 16.00, the café bar on Level 1 offers food and beverages.

You can download the documents from the following links:

General terms and conditions

Data privacy

Instructions on withdrawal

Withdrawal form

The health of visitors and museum staff is a top priority. Therefore, the museum has established behavioural recommendations and precautionary measures, which include: 

  • Each level of the museum has washrooms equipped with disinfectant dispensers in addition to soap dispensers
  • audio guides are disinfected before and after use 
  • Museum staff can wear mouth-nose masks
  • Permanent disinfection of escalator handrails using UV-C light, which renders pathogens highly harmless
  • Increase in cleaning frequency
  • Cashless payment is possible at the cashier ring and in the shop

You can find the house rules here.

Free admission applies to: Employees of Mercedes-Benz AG, Mercedes-Benz Group AG, Mobility AG, subsidiaries and Daimler Truck AG on presentation of an employee ID card. Please note: It is not possible to pay in the shop with the employee ID card.

Please bring your employee ID card with you as proof of your visit to the museum.

Taking photographs and video film in the exhibition is permitted for private use.

Please ask at the Mercedes-Benz Classic Customer Center about photography or filming for commercial use.

The parking garage does not provide parking spaces for motorhomes. Guests with large motorhomes have the option to park in the NeckarPark parking lot (P9). Please follow the signs on site. During events at NeckarPark, parking lot P9 is not available for motorhomes. 

Yes, the museum shop is open from Tuesday to Sunday from 10 a.m. to 6 p.m. The online store* is open around the clock.

*You will be redirected to an external website.

The museum does not offer test drives. Please contact a Mercedes-Benz branch in this regard.

No. Children 14 years and older may visit the exhibition without an adult companion.

For insurance reasons, neither a written nor a telephone permission of the parent or guardian allows access to the exhibition.

We offer free Wi-Fi. You can dial in the 'Guest Connect D' WLAN for this purpose.

There are wheelchairs and walkers for a deposit in the museum to borrow.

Baby buggies may be borrowed (at the ticket desk) for a deposit of €50.